In an unique interplay with Buying Middle Information Bureau, Manoj Ok Aggarwal, Chief Govt Officer, Viviana Mall talks concerning the procuring middle in COVID-19, whereas Viviana Mall has made it customer-safe after the lockdown interval. The measures taken to make it had been defined intimately. ,

Viviana Mall uses social media to create a sense of trust among customers

What are retailers and procuring facilities doing to handle the in poor health results of the pandemic and reassure customers? Will you transition to a revenue-sharing mannequin along with your tenants?

Because the outbreak of COVID-19, Viviana Mall has initiated a number of precautionary measures to make sure a clear and non-contaminated public area for our customers. Whereas the administration of Viviana Mall has all the time given high precedence to cleanliness and can proceed to take action, we now have began common deep cleansing of all the premises along with the obligatory cleanliness drive. We’ll proceed with deep cleansing and sanitisation of all areas in and across the mall, earlier than and after we reopen. We have now made this an integral a part of our present ‘Customary Working Procedures’.

We have now already procured specialised gear like Steam Cleaner and Physique Temperature Scanner in addition to we now have indigenously developed space sanitization gear for fumigation, consignment receiving and other people walkthrough. We’re within the strategy of finalizing extra gear necessities to be used throughout procuring middle buying and selling.

As well as, primarily based on a wide range of sources together with the Buying Middle Affiliation of India (SCAI), we develop detailed SOPs and tips for purchasers, retailers, F&B operators and meals courts in addition to our staff and procuring middle administration. are. The Workplace. We’re commonly posting movies and clips of assorted cleansing, cleansing, coaching and upkeep actions being carried out within the procuring middle on our social media to instill a way of belief among the many prospects.

Within the given circumstances, the Buying Middle Administration has determined to be ruled by the phrases of the person agreements. We have now acquired communication from varied classes of shops on this topic. These are being evaluated within the mild of their efficiency through the years together with the phrases agreed with the person retail companions. Nonetheless, that is the time to prepare collectively to regulate the unfold of Corona Virus and to open procuring facilities for our valued prospects primarily based on the rules of the federal government. Commercials and enterprise wants must be met in a well timed method.

Would you take into account a fare low cost until the state of affairs improves?

Any resolution to rethink rental can be ruled by the phrases of the respective agreements in addition to category-wise efficiency of the person retailer within the earlier years.
Buying facilities in addition to their future potential and prospects.

How are you coping with retailers for points resembling Frequent Space Upkeep (CAM), electrical energy, and different upkeep prices?

In our daily CAM . I’ve already made an enormous minimize
bills and our group was very proactive in beginning these
measures. As we now have rooftop photo voltaic set up, we now have been
Able to considerably reducing electrical energy prices. MSEDCL has additionally provide you with an interim reduction for its customers.
part. This additionally helps loads and we’re grateful to them. We look ahead to some extra assist from them within the instances to return. SCAI is already engaged on this for all member procuring facilities.

There was no vendor motion because of the lockdown. We’re doing all the upkeep actions in home, underneath
Steerage from our Upkeep Head and his group. Right here, we now have ensured that together with the revised schedule for preventive
Upkeep of all gear, we now have additionally ready each day operation schedule in departments for several types of mechanical gear current in procuring middle. That is with a view to maintaining them prepared for operation when
Buying middle resumes enterprise.

There have been proposals to waive off the hire of shops, however procuring malls must pay instalments to banks. How are you coping with this case?

As talked about earlier, we’ll be evaluating the rental once more.
Acceptable timing primarily based on the standards already talked about above. Our bankers have already given us the advantage of the introduced 3 months moratorium as per RBI tips. This mixed with the proactive discount in daily bills and outflows by our group has facilitated our money circulate
Sufficient. We hope to get extra cooperation from the involved authorities on this within the coming time.

Since malls had been fully shut and there was no income, how did you address the obligatory municipal property tax, electrical energy board month-to-month fastened cost, GST funds and rates of interest?

GST concessions have already been handed in respect of deferred funds. This once more helps us loads. With regard to property tax, we now have to pay it as per the fee norms of Thane Municipal Company. Nonetheless, we predict some extra assist from them. MSEDCL has additionally provide you with an interim reduction for its customers throughout all segments. We count on some extra assist from them as nicely. Rates of interest are nonetheless unchanged and we have to behave usually. We hope that some discount in rates of interest may be introduced within the coming time.

What sort of assist are you searching for from the federal government on this disaster state of affairs?

We can be glad if we get the next assist
From Central and State Governments:
– EB Boards/Discoms will cost on models foundation beginning March 2020 until the time buying and selling begins. Till the graduation of operations, these expenses can be deferred with out curiosity and won’t be collected. We may even demand LT fee as an alternative of regular HT fee at some point of the lockdown interval.
Statutory authority to defer the gathering of arrears like property tax for the subsequent 1 yr with none penalty.
Bankers to increase the moratorium for procuring facilities for the subsequent 6 months or until the tip of the lockdown, whichever is later and accordingly reschedule the mortgage tenure in addition to to amortize the curiosity
On curiosity throughout all the revised mortgage tenure.
Bankers will cut back the efficient rate of interest by 30 p.c together with curiosity on curiosity for the monetary yr 2020-21.
– Enable purchases, with obligatory working tips
Centres, together with its eating places, meals court docket leisure facilities and multiplexes, can be allowed to open on a precedence foundation as soon as the actual procuring middle location begins to ease out of the lockdown.

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